How do I buy a course for myself?

1. Find a course you want and click the "Buy" button.
2. For New Users: If this is your first purchase, click "New user? Enroll here" and complete the information for yourself (this can be different from the person paying for the course).
3. For Returning Users: If you've bought courses before, click "Log in: Existing users" and enter your ID and password.
4. Billing: On the Billing Details page, enter the credit card info and email of the person paying for the course.
5. Confirmation: A receipt will be sent to both the learner's and buyer's emails.
6. Access the Course: You can log in to take the course immediately or later.

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How do I buy a course for someone else?

1. Find a course you want and click the "Buy" button.
2. For New Users: If this is the first purchase for this learner, click "New user? Enroll here" and complete the information for the learner who will take the course.
3. Log In as the Learner: Log in as the person who will take the course. If you're logged into your own account, log out first.
4. For Returning Users: If you've bought courses for this learner before, click "Log in: Existing users" and use the learner's ID and password.
5. Billing: On the Billing Details page, enter the credit card info and email of the person paying for the course.
6. Confirmation: A receipt will be sent to both the learner's and buyer's emails.
7. Access the Course: The learner can log in to take the course immediately or later.

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How do I get my Certificate?

I completed the course, where is my certificate?

For anyone purchasing individual courses, you can display and print your certificate by logging into your account.

1. Go to the upper right hand corner and click on Login
2. Choose Log IN here to access training you purchased on our website
3. Enter your login information
4. Once you are logged in, scroll to the course title you want the certificate for and choose the Display a certificate of completion option to display and print your certificate. See below for an example.

Click here to learn how to create a PDF copy of your certificate.

For those using the LMS, you can display your certificate by logging in, selecting the History/Certificates tab and clicking on the course you want.

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We have a Learning Management System (LMS), can my employees be notified about their training?

We offer a service where we can send out a monthly email reminder to your employees who have incomplete learning assignments. We can also send reminders only to employees who have open assignments past their due date. Please contact your Sales Representative for more information on this service.

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How do I change the name on a certificate?

If you enrolled a learner and mispelled the name or put your name instead of the employee's name in the learner section and want to change it to their name, please email support@mastery.com or call us at 800-258-3837 x-1 so that we may assist you with making the necessary changes.

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Does this course certify me?

Many people want to know if this course will certify him/her to be an electrician, truck driver or whatever else the course is about.

It would be best for you to check with the people who are asking you to take the training. You could print the course description to show them or send them a link to have them look at the course description to review to see if it covers the necessary topics for their specific needs.

Does this course certify me to drive a forklift?

To be a certified forklift operator a driver must also have practical training. This includes hands-on instruction, live demonstrations, and practice exercises on the forklift, and cannot be done online. Evaluation of the operator's performance must be done in the workplace, and cannot be done online.

Are these courses certified or approved by OSHA?

These courses are designed to help you meet your employer's training requirements mandated by OSHA. OSHA does not have a process where they approve a training vendor's programs. However, our content partners, who produce the training, utilize safety experts to develop the course materials. They write the courses specifically to comply with OSHA regulation - that is usually their purpose. OSHA lets you, the employer, decide how you want to train. They also allow you to use online and computer-based training to meet their training requirements. However, they place the burden of meeting the requirement on you, rather than the training vendor. Training vendors may not be aware of, or include in the training, site specific hazards and work processes that are unique for your operation, meaning your operation may require additional training outside of these courses.

Does OSHA accept these certificates as proof of training?

Yes, these certificates provide proof of training if required by OSHA. Refer to the regulation or standard to make sure you are training on all necessary topics and at the proper frequency.

I purchased the wrong course on your retail site. How do I get a refund?

Please go to our Returns and Refunds page for a full explanation.

How long is my certificate valid?

The course certificate includes the completion date of the course. The certificate does not show an expiration date because every company has different policies on recertification for their workers.

How long do I have to complete the course after I purchase it?

When you purchase a course on-line from mastery.com you have:

• 6 months to start the course.
• 30 days to complete the course once you have started it.
• 7 days to re-take the course once you have completed it.

How much time does an average course take to complete?

Most courses take between 15 and 25 minutes to complete. We also offer microlearning courses which are short videos, averaging 3 to 6 minutes and typically don't have quizzes. They can be found here.

Can I manage your courses from our current Learning Management System (LMS)?

Yes. Our courses are fully SCORM compliant, meaning any SCORM compliant LMS can launch the course. We can send you a test package to try. Send requests to sales@masterytech.com

Can I run other vendors' courseware on your Learning Management System?

Yes. Most SCORM courses plus many non-SCORM courses will play with the Mastery Learning Management System.

My workers complain about seeing the same material year after year. Are there multiple versions of a course, so I can present the same material in a different way?

Yes. We have several courses you can choose from for many topics.

I have workers who speak different languages, and many of our worksites accommodate two, three, and even four different languages. We sometimes provide translators for training at a great cost, but sometimes language problems prohibits us from training. Do you have courses to address this?

Yes. Many of our courses support multiple languages. Your workers simply select their language from the list of available languages at the beginning of the course.

How do I contact OSHA?

The phone number for OSHA is 800-321-6742 (OSHA). The website for OSHA is https://www.osha.gov/contactus

How do I contact Equal Employment Opportunity Commission (EEOC)?

The phone number for EEOC is 800-669-4000. The website for EEOC is https://www.eeoc.gov/